Functional Coatings Division
| 136 Commercial Drive | Addison, IL 60101 | Phone: (630) 559-0808 | Fax: (630) 559-0811
Email
Decorative Plating Division
| 2340 North 17th Avenue | Franklin Park, IL 60131 | Phone: (847)455-2626 | Fax: (847)455-2627
Email
Standard Terms and Conditions
ISO CERTIFICATES
Addison Facility
Franklin Park Facility
Powder Coating Customer Satisfaction Survey
Your Email:
Company Name:
Sales
1. How would you rate the promptness of quotes?
N/A
5 (Highest)
4
3
2
1 (Lowest)
2. Is the detailed information adequate?
N/A
5 (Highest)
4
3
2
1 (Lowest)
3. Is the pricing competitive?
N/A
5 (Highest)
4
3
2
1 (Lowest)
4. Are the services from our salespeople satisfactory?
N/A
5 (Highest)
4
3
2
1 (Lowest)
Production
1. How would you rate our normal turn-around times?
N/A
5 (Highest)
4
3
2
1 (Lowest)
2. How would you rate our responsiveness when you request a turn-around time?
N/A
5 (Highest)
4
3
2
1 (Lowest)
3. Are the parts adequately packaged?
N/A
5 (Highest)
4
3
2
1 (Lowest)
4. Are the parts properly identified?
N/A
5 (Highest)
4
3
2
1 (Lowest)
5. Are the quantities returned correct?
N/A
5 (Highest)
4
3
2
1 (Lowest)
Customer Service
1. Are the services from our inside customer service personnel satisfactory?
N/A
5 (Highest)
4
3
2
1 (Lowest)
2. Are the truck drivers helpful and courteous?
N/A
5 (Highest)
4
3
2
1 (Lowest)
Quality
1. How would you rate the quality of the powder coating job?
N/A
5 (Highest)
4
3
2
1 (Lowest)
2. Would you consider the Finishing Company an overall "Quality Shop"?
N/A
5 (Highest)
4
3
2
1 (Lowest)
Other Comments
1. Please tell us what we could do to become a better supplier?
2. Any other comments?
